if something's not right

I'd rather hear about it than not. Most things can be sorted with a phone call.

how to complain

Call me on 03330 495033, email info@alexstansbury.co.uk, or write to me at Project Will Ltd, 4 Alexander Drive, Worksop, Nottinghamshire, S81 7NP. Tell me what went wrong and what you'd like me to do about it.

what happens next

1. I'll acknowledge your complaint within [CONFIRM 3] working days.
2. I'll look into it properly and give you a full written reply within [CONFIRM 14] days.
3. If you're still not happy, [CONFIRM next step — e.g. the complaints scheme of the code of practice I follow, or alternative dispute resolution].

Because will writing isn't regulated, the Legal Ombudsman can't usually look at complaints about it. [CONFIRM wording for any membership body.]