if something's not right

I'd rather hear about it than not. Most things can be sorted with a phone call.

how to complain

Call me on 03330 495033, email info@alexstansbury.co.uk, or write to me at Project Will Ltd, 4 Alexander Drive, Worksop, Nottinghamshire, S81 7NP. Tell me what went wrong and what you'd like me to do about it.

Because will writing isn't regulated, the Legal Ombudsman can't usually look at complaints about it.